SMS Terms & Conditions
By accessing or using services provided by Alpha & Omega Insurance Group (“we,” “our,” or “us”), including our website, communications, and SMS messaging, you agree to be bound by these Terms & Conditions. Please read them carefully.
1. SMS Consent Communication
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications
If you have consented to receive text messages from Alpha & Omega, you may receive messages related to the following (provide specific examples):
• Account Notifications
Example: “Hi [Customer Name], your insurance policy has been successfully renewed! We’ve sent your updated ID card to your email on file. If you don’t see it, check your spam folder or contact us at (919) 301-3252.Reply STOP to opt-out of future updates.
3. Message Frequency
Message frequency may vary depending on the type of communication. For example, you may receive up to [2] SMS messages per week related to your [account status]
Example:
“Message frequency may vary. You may receive up to 2 SMS messages per week regarding your account status.”
4. Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method
You may opt-in to receive SMS messages from Alpha & Omega Insurance Group in the following ways:
• By submitting an online form
6. Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7. Help
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at (919) 301-3252
Additional Options:
• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8. Standard Messaging Disclosures
• Message and data rates may apply.
• You can opt out at any time by texting “STOP.”
• For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
• Message frequency may vary