About Us

Alpha & Omega Insurance Group

Our Mission

At Alpha & Omega Insurance Group, our mission is to help clients achieve their dreams by providing the protection required to overcome life’s challenges and the guidance needed to thrive.

Life Insurance.

Secure Your Legacy, Seniors!

Commercial Auto Insurance

Drive Confidently

Indexed Universal Life Insurance

Tax Free Retirement Account (TFRA)

Some Story Behind Us

We Work For You

At Alpha & Omega Insurance Group, we are dedicated to providing compassionate, high-quality care that enhances the well-being and independence of those we serve.

We believe in treating every client with dignity, respect, and gratitude for the opportunity to make a difference in their lives. Our commitment goes beyond care—we strive to build lasting relationships based on trust, reliability, and genuine support.

Your comfort and well-being are our priority. We work tirelessly to ensure you or your loved one receives the personalized care needed to thrive, all while providing peace of mind and dependable service.

Why Choose Us

Why We’re Better than Others

We are delighted to share with you the techniques to protect your future.
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Meet Our Team

Crystal Keyes

Founder

Nakethia Dickens

Office Manager

Francisco Moreno

Executive Support

Lourdes Rodriguez

Customer Solutions Specialist

Crystal Keyes

Founder

Crystal grew up in Princeville, NC, the oldest town in America to be chartered by free slaves. With 23 years of experience in the insurance industry, my focus has primarily been in the senior market of Eastern North Carolina.

My passion lies in helping seniors access the benefits they rightfully deserve. I take pride in being a dependable member of the community, providing them with open and honest feedback, and connecting them with the necessary resources to enhance their health and well-being.

Assisting others and witnessing their gratitude when I resolve their issues is what truly motivates me. In addition to my professional interests, I have an avid curiosity for exploring diverse cultures and cuisines from around the world.

When I’m not working, I’m a dedicated mother to my four children. My cherished pastime involves spending quality time outdoors, and discovering new places and experiences with my family.

Nakethia Dickens

Office Manager

Nakethia, hailing from the town of Tarboro, has more than 7 years of invaluable experience within the insurance industry. Her journey began as a licensed agent for Blue Cross and Blue Shield of Tennessee, where she not only excelled in that role but also took on the responsibility of managing fellow agents. In addition to her duties, Nakethia also spearheaded the meticulous paperwork involved in agent registrations and led comprehensive training sessions.

Nakethia’s driving force stems from the genuine joy she finds in witnessing the smiles on customers’ faces when their insurance needs are effectively addressed. Her passion for connecting with people and expanding her network is another defining characteristic, making her an adept relationship builder in her professional endeavors.

Beyond her professional pursuits, Nakethia finds immense pleasure in shopping for various items like home accents, clothing, and shoes. Her knack for stylish choices is a testament to her vibrant personality. Moreover, she dedicates her time to volunteer work, actively participating in church functions that support school giveaways, Thanksgiving initiatives, and community givebacks. These selfless actions reflect Nakethia’s deep commitment to making a positive impact in her community.

Francisco Moreno

Executive Support

With a strong background in customer service and a passion for helping others, Francisco brings five years of experience in the industry, ensuring top-tier support and efficiency in every role he undertakes. Currently serving as an Executive Assistant, he plays a key role in optimizing operations, coordinating administrative processes, and enhancing overall productivity.

Francisco’s expertise spans various fields, including insurance, virtual assistance, and business administration. His meticulous approach to organization and communication allows him to streamline workflows, manage schedules, and support executives in making informed decisions.

Francisco, who studies Digital Communication, combines his technical knowledge with his people-oriented mindset to foster seamless interactions between teams, clients, and stakeholders. His dedication to excellence and problem-solving skills make him an invaluable asset to any organization. He always strives to improve systems and elevate the overall experience for those he works with.

Beyond his professional career, Francisco has been a singer for as long as he can remember. Music is a deep-rooted passion that allows him to express creativity and connect with others on a different level. Whether in a professional setting or through his music, Francisco is driven by the desire to inspire, support, and uplift those around him.

Lourdes Rodriguez

Customer Solutions Specialist

I’m particularly thrilled about the opportunity to drive innovation and tackle intricate challenges in my work, all while making substantial, enduring contributions to both the organization and the community. This is my chance to create a meaningful impact through the fusion of my passion and expertise.

Engaging in discussions about the latest technological advancements and their transformative potential in shaping our future is something that truly ignites my enthusiasm. This topic holds a special place in my heart, and I frequently find myself engrossed in conversations exploring its profound influence on our daily lives.

Beyond my professional role, there’s a hidden talent and passion that customers might not be aware of: my love for painting. It’s a personal hobby that adds a creative layer to my character, showcasing a different facet of who I am.

When it comes to unwinding and recharging, my ideal approach involves spending a weekend surrounded by nature or immersing myself in a captivating novel.